Returns & Refunds

June 2, 2026

We hope you love your order, but if something’s not quite right, we’re here to help.

You can request a return or request an exchange within 30 days of receiving your order by emailing returns@paletactg.com.

To be eligible for a return, items must be:

We’re unable to accept returns that don’t meet these conditions.

We’re happy to offer exchanges where possible. If you’d like a different size or colour, just let us know when you get in touch.

Refunds will be issued to your original payment method once your return has been received and checked.

Please allow a few working days for the refund to appear in your account after it has been processed.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged, faulty, or incorrect.

If your order arrives damaged or incorrect, please contact us with your order number and a photo, and we’ll resolve it as quickly as possible.

If you have any questions before ordering, feel free to get in touch and one of the team will be happy to assist.