PALETA – Shipping Policy

Last updated: November 20, 2025

Thank you for shopping with PALETA. This Shipping Policy explains how and when your order will be processed, shipped and delivered.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Delivery times and shipping options may vary depending on your location and the shipping method selected at checkout.

Once dispatch begins, we aim to send orders within 1–2 working days.

UK orders typically arrive within 2–4 business days.

European orders typically arrive within 4–7 business days.

Rest of the World (USA, Canada, Mexico, Australia & New Zealand) orders typically arrive within 5–14 business days.

You’ll receive a tracking link as soon as your order ships.

If you wish to raise a query, contact us at shop@paletactg.com.

2. International Customs & Duties

International (European and Rest of the World) orders may be subject to import duties, taxes or customs fees charged by your country's customs authority.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

PALETA has no control over these charges and cannot predict what they may be.

3. Returns & Exchanges

Returns and exchanges are handled under our Refund Policy.

Shipping costs are non-refundable unless an item arrives damaged or defective.

4. Contact Us

For questions about shipping or your order status, our team is here to help.

Email: shop@paletactg.com

Address: 47 Fairfield Street, London, SW18 1DX, United Kingdom